Policy Brief 25
The success or failure of KM programs depends on the presence of numerous factors. Developing the right human capital resources (knowledge, skills, and abilities) and providing the necessary instruments, following systematic processes and securing a healthy environment are among the main requirements for KM success. This brief assesses the performance of KM programs in Dubai’s public sector by identifying drivers for and barriers to KM. It applies a framework developed by Holsapple and Joshi (2000) to assess the extent to which the current orientations and practices of Dubai’s public organizations effectively institutionalize KM. Policy recommendations are directed to heads or directors of KM in order to identify and remedy weaknesses in their current programs.